Shipping Policy

Last updated: September 26, 2026

Production Time

Our products are made to order in small batches. Production time is at least 4 months; please refer to the product page for the most current estimate for your item.

Order Processing & Shipping Estimates

Orders are processed in the order that payment is received. Once production of the current batch is complete, orders are packed and handed over to the carrier. Any delivery dates shown on the product page or at checkout are estimates only and may change; official notifications shall prevail.

When your order ships, we will email a tracking number to the address on your order.

Shipping Regions

We currently ship to the United States and Canada.

Import Duties & Taxes

Prices do not include import duties, customs fees, or local taxes; these are the buyer’s responsibility. Such charges are typically collected by the local shipping company or customs office upon arrival and are beyond our control. For details, please contact your local customs office.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@hysaex.com within 7 days of the delivery date (or the expected delivery date for lost shipments). Please include your order number and, for damage claims, photos of the product and its packaging. We will investigate with the carrier and arrange a replacement or refund as appropriate.

Delays

If we are unable to ship your order within the stated timeframe, we will notify you promptly with a revised estimate. You may then choose to wait or cancel your order for a full refund to your original payment method.

Contact Us

Questions about shipping? Reach us via our Contact Us page or email support@hysaex.com.