Return & Refund Policy

Last updated: August 4, 2026

Pre-sale Product Notice

Due to the nature of pre-sold goods, delays in delivery or cancellation of orders may be caused by factors such as market conditions and production capacity. By placing and paying for an order, you are deemed to accept the aforementioned risks.

In case of delays, delivery priority will be given according to the order of payment time.

In case of cancellation, the full amount will be refunded via the original payment method. The development risk of this innovative product is extremely high; please be aware that there may be no additional compensation.

Return & Refund Policy

Our policy lasts 72 hours for general items. If the time has passed, unfortunately we cannot offer you a refund or exchange.

For certain products, we offer a refund or exchange within 30 days from the date of delivery for quality-related warranty claims. Please refer to the specific product page for details.

Non-Returnable Situations

There are certain situations where we cannot offer you a refund or exchange:

72 hours have gone by since you received the item.
Any item is damaged or missing parts for reasons not due to our error.
For certain products, physical damages (occurred during shipping or any incidents after unboxing) on carrying boxes and outer cases will not be covered by warranty.

The delivery time of the product is an estimation and may be changed. If there is any change, the official notification shall prevail.

General Provisions

For suspicious transactions, including but not limited to multiple orders from the same user, multiple similar shipping addresses, etc., we reserve the right to cancel the respective orders without further notice.

Our company is not responsible for any incidental losses, special losses or indirect losses arising from personal transactions.

HysaeX reserves the right of final interpretation and revision of the above terms.

Questions about this policy should be sent to us at support@hysaex.com